SIERRA MILES GROUP
Master Services Agreement
Complete MSA Documentation & Compliance Resources
QUICK REFERENCE
Service Model
Unlimited 24/7/365 remote support. Onsite: $175/hr (helpdesk) or $225/hr (senior engineer).
Security & Compliance
HIPAA-compliant with BAA coverage, audit logging, annual training, 7-year retention.
Contact & Support
Questions? Reach out to [email protected]
REQUIRED EXHIBITS
1. MASTER SERVICES AGREEMENT
Core engagement framework governing all managed IT services delivery and support.
2. SERVICE ATTACHMENT
Detailed service scope, deliverables, resource allocation, and engagement specifics.
3. SERVICE LEVEL OBJECTIVES
SLAs, response times, uptime guarantees, and performance commitments.
4. DATA PROCESSING AGREEMENT
Healthcare compliance, BAA coverage, security audit logging, and data protection.
5. SCHEDULE OF SERVICES
Itemized service catalog with billing rates and support tier definitions.
6. THIRD-PARTY SERVICES
Vendor integrations, subcontractors, and external service provider listings.
FALLBACK REFERENCE
If any exhibit link is unavailable, all MSA documentation is available at www.sierramiles.com/legal for immediate access.
Sierra Miles Group — Managed Services • Last Updated: September 2026
Questions? Contact [email protected]