Managed IT (MSP)
Managed Service Providers (MSPs) are the technology experts who ensure the smooth and efficient operation of your IT infrastructure for your business. MSPs deliver ongoing technical infrastructure monitoring for your business, including monitoring and management of client applications such as email, web site, security, and more.
MSPs closely monitor all IT elements of your business, including web apps, desktop and server management software, backup and disaster recovery, storage management tools, and security software.
Our Services
Managed Service Providers are the guardians of any IT infrastructure. IT covers a wide range of areas of expertise, demanding firms maintain a staff that can cover a broad range of needs and still have the depth necessary to perform the tasks and duties with complete competence. Maintaining that depth and breadth in-house may simply not be feasible. A MSP, whose sole business is building that expertise can be an excellent alternative.
Goals of Managed IT Services
- Remove workflow barriers
- Align technology
- Reduce IT related downtime for your business
- Allow businesses to focus on their core competencies instead of day-to-day IT management
- Improve efficiency/reliability of IT operations
- Allow businesses to offload tasks that are difficult and/or time consuming
- Initiate new projects and implement new technologies quickly and seamlessly Transition softwares seamlessly
- Offer a more cost effective solution rather than hiring in-house IT staff
- Reduce IT costs while getting the IT expertise businesses need by partnering with a service provider
- Allow internal IT staff to focus on mission-critical activities
Managed IT service providers take a proactive approach to IT. Rather than waiting for something to break or shut down, MSPs ensure a customer’s IT can avoid most tech issues in the first place.
Sierra Miles Managed IT Service Includes:
- 24/7 Server and Network Monitoring
- Employee Help Desk / Service Desk Data Storage
- Voice and Fax Solutions
- Workstation Encryption
- Ransomware Protection
- Backup and Disaster Recovery Plans
- Business Continuity
- RMM (Remote Endpoint Management and Monitoring)
- Software Licensing
- Cyber Security
- Business Software Licensing
- PC, Phone, and Tablet Support
- Network Management: We ensure the stability, performance, and security of your network infrastructure – managing routers, switches, firewalls, and wireless access points.
- Cloud Services: We assist with cloud migration, leveraging the power of cloud computing to enhance scalability, data accessibility and collaboration while minimizing infrastructure costs.
Why Choose Sierra Miles as Your MSP provider?
Proactive IT Support
We believe in a proactive approach to IT support—constantly monitoring your systems to identify and address potential issues before they disrupt your business operations. By anticipating and resolving problems ahead of time, we minimize downtime and ensure that your technology works seamlessly in the background, allowing you to focus on what you do best.
Tailored Solutions
We understand that each business has unique IT requirements. That's why we take the time to thoroughly assess your specific needs and challenges. Our team develops customized solutions that align with your strategic goals and budget, ensuring that your IT infrastructure not only supports but enhances your business operations. From software applications to network configurations, we tailor every aspect to fit your organization perfectly.
Scalability and Flexibility
Your business may experience fluctuations in technology needs as you grow or adjust to market demands. Our managed IT services offer scalability and flexibility, allowing you to adapt your IT infrastructure to accommodate changes on demand. Whether you're opening a new office, adding remote employees, or launching new services, we ensure that your technology scales with you, providing seamless integration and minimal disruption.
Enhanced Security
Our services prioritize security, implementing robust measures to protect your sensitive information and intellectual property from cyber threats. We employ industry-leading security practices, including regular system updates and patches, proactive threat detection and response, comprehensive data backup and disaster recovery solutions, and employee cybersecurity training to foster a security-conscious culture within your organization. Our multilayered security approach ensures that your business is safeguarded against a wide range of cyber risks.
Reliable Support and Collaboration
Our dedicated team of IT professionals is readily available to provide responsive support and address any technology-related issues you may encounter. We believe in fostering a collaborative relationship with our clients, acting as an extension of your team. Whether you need immediate technical assistance, strategic advice, or training for your staff, we're here to support you every step of the way. Our commitment to exceptional customer service ensures that your concerns are addressed promptly and effectively.
Technology Business Reviews for Managed Clients
We believe in building long-term partnerships with our managed clients by providing regular technology business reviews. These reviews offer valuable insights into your current IT infrastructure, highlight opportunities for improvement, and align technology strategies with your business objectives. Our team conducts comprehensive assessments to ensure that your technology investments are delivering maximum value and supporting your growth. Through ongoing communication and strategic planning, we help you stay ahead of technological advancements and competitive challenges.
Healthcare Compliance Reviews with Certified CMCO
In the healthcare industry, staying compliant with regulations such as HIPAA is not just essential—it's mandatory. Our Certified Medical Compliance Officer (CMCO) works closely with your organization to conduct thorough compliance reviews. We evaluate your current policies and procedures, identify areas of risk, and provide actionable recommendations to enhance your compliance posture. By partnering with us, you gain access to expert guidance and support, ensuring that your healthcare organization operates within the required legal frameworks and maintains the trust of your patients.
HIPAA Compliance
You deserve comprehensive IT support that empowers your business growth and protects your critical assets. The Sierra Miles team are experts in HIPAA Compliance, ensuring that your healthcare organization meets all regulatory requirements. With our in-house Certified Medical Compliance Officer (CMCO), we provide you with extensive support to address your HIPAA compliance needs and maintain your good standing. From conducting risk assessments to implementing secure data handling procedures, we help you navigate the complexities of healthcare regulations. Partner with us to unlock the full potential of your business through reliable, compliant IT services.
Have more questions or want to set a meeting? Contact us today and setup an in person meeting.
