// About Sierra Miles

Local IT That Keeps Reno Moving

Sierra Miles helps Reno and Northern Nevada organizations keep technology safer, cleaner, and easier to run. We combine managed IT, cybersecurity, compliance-aware planning, and practical AI guidance with local accountability.

SafetyFlowTrustReno first
25+Years serving Nevada
24/7Support readiness
HIPAACompliance-aware planning
RenoLocal accountability
// What we do

We make technology easier to trust.

Sierra Miles provides managed IT services in Reno for organizations that need stable systems, responsive support, clear security guidance, and a partner who understands the realities of local business.

Our work is practical by design. We help clients reduce risk, keep people productive, improve documentation, and make better decisions before technology becomes an emergency.

01
Safety

Cybersecurity, backup planning, access control, and compliance-aware support built around real operating risk.

02
Flow

Managed IT, helpdesk, project work, and systems cleanup that help teams stay productive instead of stuck.

03
Trust

Clear communication, documented decisions, and local follow-through from people clients can actually reach.

// Why Sierra Miles

Built for businesses that cannot afford vague IT.

We support teams that need technology to be stable, secure, and understandable. That includes healthcare, professional services, legal, construction, nonprofits, retail, restaurants, and other small to midsize organizations across Reno and Northern Nevada.

Local context

Reno-first support

We understand the pace, constraints, and service expectations of Northern Nevada businesses.

Clear ownership

No vague handoffs

Clients need answers, not a maze. We focus on accountable next steps and steady communication.

Practical security

Risk made usable

Security work should make the business easier to run, not bury teams in jargon or fear.

// Services

Support across the work that keeps a business running.

Managed IT

Helpdesk, monitoring, maintenance, documentation, vendor coordination, and day-to-day support.

Cybersecurity

Security planning, access controls, endpoint protection, awareness, backups, and incident readiness.

Compliance

Practical support for HIPAA-aware environments, policy cleanup, audits, and evidence gathering.

Projects

Network upgrades, migrations, workstation rollouts, cloud cleanup, and systems modernization.

AI Readiness

Clear guidance for safe, useful AI adoption without losing control of sensitive data.

Consulting

Roadmaps, budgeting, risk reviews, and technology decisions that need a calm technical partner.

// Team

The people behind the work.

Sierra Miles is built around accountable local service. These are the people clients work with when they need clear answers and steady follow-through.

Brandon App, Founder and Partner at Sierra Miles
Founder and Partner

Brandon App

Brandon helps guide Sierra Miles with a focus on practical security, clear communication, and accountable local service.

Tim Miles, Founder and Partner at Sierra Miles
Founder and Partner

Tim Miles

Tim brings long-term technical judgment and Nevada business experience to Sierra Miles clients.

Tia Payne, Compliance Officer and Customer Success Manager at Sierra Miles
Operations and client success

Tia Payne

Tia helps keep compliance-aware service workflows, scheduling, and client communication organized and moving.

Bianca Onyeagolu, Sales and Marketing at Sierra Miles
Client experience and marketing

Bianca Onyeagolu

Bianca supports client communication, marketing, and the practical experience people have with Sierra Miles.

Julie Crampton, Helpdesk Manager at Sierra Miles
Helpdesk Manager

Julie Crampton

Julie helps keep service work moving and supports clients through clear communication and follow-through.

Tim Lastichen, Engineering at Sierra Miles
Technical service and support

Tim Lastichen

Tim supports client systems with practical troubleshooting, documentation, and technical follow-through.

Tom Miles, Technician and Support Specialist at Sierra Miles
Technician and Support Specialist

Tom Miles

Tom helps troubleshoot, maintain, and optimize client IT systems across Reno and Northern Nevada.

Kevin Aguilar, IT team at Sierra Miles
IT team

Kevin Aguilar

Kevin supports client operations and helpdesk work at Sierra Miles, helping the technical team deliver steady, accountable service across the client base.

// Questions

What visitors usually want to know.

Who does Sierra Miles serve?

We support Reno and Northern Nevada organizations that need reliable IT, cybersecurity, compliance-aware planning, and responsive local support.

Is Sierra Miles only for healthcare?

No. Healthcare is an important focus, but Sierra Miles also supports professional services, legal, construction, nonprofits, restaurants, retail, and other SMB environments.

What makes Sierra Miles different?

Local accountability, practical communication, and a focus on Safety, Flow, and Trust. We try to make technology easier to manage, not harder to understand.

How do we get started?

Request a no-pressure walk-through or call (775) 420-4224. We will scope your environment, identify quick wins, and propose an engagement model that fits.

// Next step

Ready to work with a local team that owns the outcome?

No runaround. No vague handoffs. Just a Reno-based team that helps you make good decisions and keeps the work moving.